Data Deletion
Effective date: May 15, 2026
Students and parents can request account or profile deletion from Life Baker Online School. Some billing, security, support, or legal records may need to be retained for a limited period where the law, accounting, fraud prevention, content security, or dispute handling requires it.
How To Request Deletion
By email — no app needed
Email Info@lifebakeronlineschool.com from the address registered on the account, with the subject Data deletion request. Please tell us:
- The email address or phone number registered on the account.
- Whether you want the whole account deleted, or one child profile.
- The child’s name as it appears in the app, if it is one profile.
We may write back to confirm it is really you before anything is deleted. You do not need to install or reinstall the app to make this request, and you do not need an active subscription.
In the app — immediate
If you already have the app and can sign in, you can delete the account yourself and it takes effect straight away: open Profile, then Delete account. You can also raise it with support from Support, choosing the category Privacy or Account.
What Can Be Deleted
- Student profile details.
- Parent profile details where no retained billing/support record requires the account.
- Learning progress and study analytics where deletion is approved.
- Offline device licences and app-private downloaded assets.
- Support messages not required for dispute or abuse handling.
What May Be Retained Temporarily
- Payment records required for accounting, refund, fraud, or provider reconciliation.
- Security logs related to suspicious video access, device abuse, or account safety.
- Support records needed to resolve an active dispute or legal request.
Expected Timeline
Deleting the account from inside the app takes effect immediately. An emailed request is answered within 7 days and acted on within 30 days of us confirming who you are, unless a record has to be kept for one of the reasons listed above.
Questions
Write to Info@lifebakeronlineschool.com and a person will answer.